Frequently Asked Questions

Question:

My Staffordshire figure has a lot of cracks and heavy crazing, can you help me?

Answer:

Early Staffordshire figures are renown for their crazing and this is part of their charm. Crazing is not a defect and is considered quite acceptable. The cracks are a different matter and can be resolved with a high degree of success.

Question:

I have just broken the arm off my Royal Doulton Figure, can I fix it myself?

Answer:

It is best not to attempt the repair yourself and you should certainly not use 'Super Glue', this can be extremely risky in the wrong hands. Contact us as soon as possible and we will advise you of the best course of action to take.

Question:

Lladro UK Tel: (0208 971 1790) have just given me your telephone number. I have broken the head off my lady figurine. As one of their preferred restorers, how can I get my item to you?

Answer:

Wrap all the little pieces in some tissue and place in a sealed bag or similar. Wrap the main body in plenty of bubble film and place both lots in a stout box with plenty of insulation, post to us via the Royal Mail Special Delivery Service, which offers insured shipping, so you are covered in the event of any further mishaps.

Question:

How long will it take to repair my item?

Answer:

The time needed for restoring items is subject to many variables. As a rough guide most pieces can take anywhere from one month to six months, depending on the degree of damage and the subsequent work which
is involved.

Question:

How should I look after my restored item?

Answer:

If dusty through general display, do not soak your repaired ceramics in water, wipe down with a damp cloth or better still just attend to them with a feather duster or similar when you feel the need. If they are grubby then gently tease any dirt away with a small paint brush and warm soapy water. Repaired plates should never be hung on walls with sprung holders, far better to use one of the inexpensive and easily available small table easels. Strong sunlight can have a detrimental effect so try to keep your items away from south
facing windowsills.

Question:

Can items of tableware, e.g., tureens, plates and teapots etc., be successfully restored?

Answer:

Yes, but modern restoration techniques do not allow for them to be actually used for their original purpose. For safety reasons such items should only be used for ornamental display.

Collection & delivery possible within reasonable distances.